1. DEFINITIONS AND INTERPRETATION

1.1 - General Terms

“Service Provider” - FTB’s representatives/employees/partners and all sub-contractor(s) engaged by FTB’s representatives/employees/partners, inter alia, drivers/officers.

“Service” - all services provided by the Service Provider.

“Service Commencement Time” - For a departure, the Service Commencement Time is the scheduled departure time. For arrival and connection, the Service Commencement Time is the Scheduled arrival time.

“Client” - person or entity who orders and/or books the Service.

“Passenger” - the traveler to whom the Service is given.

“Greeter” - the Service Provider’s representative at the Meeting.

“Driver” - the Service Provider’s authorised chauffeur.

“Reservation” - valid and paid booking/reservation/engagement of Services confirmed /acknowledged/invoiced by the Service Provider.

“Fee” - the booking fee (inclusive of transaction charge) paid for the Reservation.

“Transaction Fee” - 5 percent of the Fee.

“Surcharge” - additional fees (on top of the Fee) as a result of the Passenger’s failure to comply with the terms & conditions herein, resulting in additional cost to the Service Provider.

“Exigency Charges” - additional fees (on top of the Fee and Surcharge) as a result of the Service Provider having to make urgent arrangements to accommodate the Passenger.

“Meeting” - the place and the time at which the Passenger is greeted, met, picked up or collected by the Service Provider.

“Delivery” - the place and time at which the Passenger is dropped off/alighted/delivered by the Service Provider.

1.2 - Specific Terms

“Prohibited Goods” - any goods which are or may, be illegal or prohibited under the laws of the country in which the service is being provided, including noxious, dangerous, hazardous, flammable or explosive goods.

“Major Change” - a change which results in a material change of Service, inter alia, (i) a change of date (ii) change of airport (iii) or change of service start time of greater than 3 hours  (iv) a change of  flight number requested less than 3 hours before scheduled flight time (v) a reduction in the scope of service and/or the number of Passengers being served.

“Business Timing” - FTB’s opening hours, i.e. 8 a.m. to 6 p.m. Singapore time (UTC+8 Hours)

“Website” - uat.fasttrackbooking.com and/or any affiliate/collaborate website(s) operated by/connected to FTB.

“User” - any Client who orders and/or books the Service using the Website and/or any application launched by FTB

2. TERMS OF USE OF WEBSITE AND INTELLECTUAL PROPERTY

By using any FTB website, booking tool or reservation system through which a Service is ordered or is supplied, the Client and/or the Passenger agrees to be legally bound by these terms and conditions, which shall take effect immediately.

2.1 - Restrictions and Disclaimer

Users are prohibited from posting or transmitting any unlawful, libelous, threatening, defamatory, obscene, inflammatory, indecent, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law. In addition, Users are prohibited from posting or transmitting any information which (a) infringes the rights of others or violates their privacy or publicity rights; (b) is protected by copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right; (c) contains a virus, bug or other harmful item, or (d) is used to unlawfully collude against another person in restraint of trade or competition. Users shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from use of the Website that is not in adherence to the Terms and Conditions herein.

FTB does not assume any responsibility and shall not be liable for any damages caused by viruses that may have an adverse effect on your computer equipment and/or any other devices and/or property as a result of your access to and use of the Website or your downloading of any content, data, text, images, video or audio from the Website. Neither FTB nor any Service Provider shall be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to loss in profits or pecuniary losses of any nature), whether based in contract, tort or otherwise, which arises out of or is in any way connected with the use of the Website.

2.2 - Intellectual Property Rights

Users are granted a limited and non-transferable license to use this Website in accordance with the terms and conditions of this Agreement herein. The text, graphics, style and other intellectual property of the Website may not be copied, re-published, reproduced, uploaded, posted, transmitted or distributed without the written permission of FTB, except that you may download, display and print the content shown on this Website only for your personal and non-commercial use.

Users are prohibited from utilising any automatic device, program, algorithm or methodology or any manual process to monitor or copy any of the pages, data or content of the Website without the prior written authorisation of FTB.

Users are further prohibited from using any devices, software and/or programme to interfere with the proper working of the Website and/or take any action that imposes a burden or load on the Website’s infrastructure that FTB deems in its sole and absolute discretion to be unreasonable or disproportionate to the benefits FTB obtains from your use of the Website.

Unauthorised use of the Website and/or the contents on this Website may violate applicable copyright, trademark or other intellectual property laws or other laws.

 

3. CLIENT’S AND PASSENGER’S RESPONSIBILITIES

3.1 - Time of Booking

All Reservations must be made at least 8 hours from the Service Commencement Time. The Service Provider reserves its strict rights to accept or reject Reservations less than 8 hours from the Service Commencement Time.

It is the Passenger’s responsibility to choose and book a Service that allows sufficient time for the journey (inclusive of time allowed for traffic congestions) to take place or the check in formalities to be completed in good time. The Passenger is responsible for accounting for delays due to inter alia weekend and public holiday traffic. In the event of a delay that is ultra vires of the Service Provider’s power/control resulting in losses/damages incurred by the Client/Passenger, FTB has a discretionary right to void any refund of the Client’s Reservation Fee (wholly or in part).

3.2 - Meeting

3.2.2 - Departure

For Departure Services with limousine service, the Passenger is responsible for:-

i) Locating the designated DEPARTURE Meeting point stated in the email confirmation;
ii) Reaching the designated DEPARTURE Meeting point on time;
iii) Contacting the relevant personnel (using FTB’s dedicated hotline) to arrange alternate arrangements in the event they are unable to perform i) or ii).

For Departure Services at the airport (without pick-up/limousine service), the Passenger is responsible for:-

i) Locating the designated DEPARTURE Meeting point stated in the email confirmation;
ii) Reaching the designated DEPARTURE Meeting point - no earlier than 2 hours and no later than 50 minutes - from the time of the departing flight; and
iii) Contacting the relevant personnel (using FTB’s dedicated hotline) to arrange alternate arrangements in the event they are unable to perform i) or ii).

3.2.3 - Arrival

For Arrival Services at the airport, the Passenger is responsible for:-

i) Locating the Greeter (who will be located at/near the disembarkation point of the Passenger’s flight);
ii) Contacting the relevant personnel (using FTB’s dedicated hotline) to arrange alternate arrangements in the event they are unable to perform the above.

A grace period of 20 minutes beyond the Arrival Meeting time will be allowed after which, failure to perform the above may result in a Surcharge or be treated by FTB as a “no-show”, in which case FTB reserves its discretionary right to void any refund of the Client’s Reservation Fee (wholly or in part).

It is the Client’s and/or Passenger’s responsibility to contact/advise the Service Provider of any circumstance(s) that will alter the Meeting time and/or location, apart from delays cause by/resulting from the carrier. A (non-exhaustive) list of examples include:

• If the Passenger’s flight time is changed or if the flight is cancelled, due to the Passenger;
• If the Passenger’s flight is changed to a different flight number and/or a new carrier, due to the Passenger; and
• If the Passenger will be early or late for a pick up or kerbside greeting beyond the permitted grace period, due to the Passenger.

Failure to contact/advise the Service Provider, within reasonable time of the Meeting time, of alternate arrangement being sought by the Passenger may result in a Surcharge or the Service being voided without refund of the Client’s Reservation Fee wholly or in part.

3.3 - Limousine Restrictions

3.3.1 - Luggages

For pick up services, the maximum number of luggages permissible are as follows:-

Limousine Sedan Limousine :- 2 number of full-sized luggages and 2 number of small luggages (hand carry size)
VIP Limousine Van :- 6 number of full-sized luggages and 2 number of small luggages

It is the Client’s/Passenger’s responsibility to comply with the space restrictions imposed by the Service Provider. In the event the number of luggages exceeds the guidelines imposed, the Service Provider has a discretionary right to impose a Surcharge as it deems fit. Should a supplemental vehicle be required to transport the surplus luggages, the Service Provider will impose a Surcharge and Exigency Charges.

3.3.2 - Additional Travellers

Additional traveller(s) (with no Reservation(s)) travelling with a Passenger will be allowed to engage FTB’s Services at FTB’s and/or the Service Provider’s discretion and where allowed by border control. Additional traveller(s) will be charged at the rate of one and a half times the rate (50% additional surcharge) that the Passenger paid for the Reservation. (subject to availability)

Additional traveller(s) is/are to make payment by way of FOMO PAY PTE LTD (which offers 7 different payment platforms). This is to be done digitally by the additional traveller(s)’ prior to commencement of Service.

Cash transactions are strictly prohibited and is not the form/mode of payment accepted by the Service Provider. The additional traveller(s) are responsible for making the correct form/mode of payment and the Service Provider will not entertain any disputes arising therefrom.
 
3.3.3 - Condition and Cleanliness

The Passenger is responsible for ensuring that the condition and cleanliness of the limousine’s Passenger seats/cabin area is as per prior to the journey. Any damage/befoul (i.e. wilful/ negligent) to the Passenger seats/cabin area resulting in losses to the Service Provider may result in the Passenger incurring a Surcharge.

Any attempt of adjusting any preset settings inside the limousine, inter alia A/C, radio, mirrors, bluetooth or any other settings at the dashboard is strictly prohibited.  and may result in Surcharge.

3.3.4 - Route

The route taken for the transport/transfer will be decided on by the Driver. There may be reasons behind the Driver’s choice of route, such as traffic standstills ahead, traffic accidents, renovation of the road or similar third party influences out of the Driver’s control. The Driver will at all times endeavour to choose the most optimal route in order for the Passenger(s) to reach their destination in a timely manner. The Driver will, in the event of any emergency, be in direct contact with the administration of FTB.

3.3.5 - Suspicious/Disorderly Passengers

The Service Provider reserves the right to refuse to transport a person he believes is under the influence of drugs/alcohol, carrying Prohibited Goods and/or whose behaviour is perceived to be a threat to the driver, other guests, vehicle and/or any other property belonging to the Service Provider. This right is delegated to the Drivers and representatives of the Service Provider and their decision made in such cases is accepted to be final. In such situations, the Service will be voided without refund of the Client’s Reservation Fee (wholly or in part).

3.4 - Special Luggages / Young Children

It is the Passenger’s responsibility to alert/advise the Service Provider during the time of the Reservation if he intends to transport special luggages (inter alia, sporting equipment/oversized luggages/fragile items).

If the Passenger intends to transport special luggage that cannot fit in the vehicle ordered, or cannot be moved/transferred by the Greeter and/or any booked staff or porters, then the Passenger will be liable for any Surcharge and/or Exigency Fee incurred in transporting the special luggage in a baggage van or in a larger or an additional vehicle and/or moving/transferring it around and through the airport.

It is the Passenger’s responsibility, if travelling with babies infants or toddlers, to ensure that they inform the Service Provider and/or bring, as well as fit, the correct child/infant seat if required for use in the limousine.

3.5 - Customs

It is the Passenger’s responsibility to declare dutiable or prohibited goods to Customs Officials. Under no circumstance will FTB and/or the Service Provider handle, push or carry any Passenger bag or belongings through the customs checks.

It is the responsibility of the Passenger to carry bags through customs or to engage or order a licensed porter to do so.  Porterage may not be able to be organized unless it is requested at time of booking or included in the normal service.  It is the Passengers responsibility to advise relevant information about the sizes, nature and number of checked baggage items to be handled.

The Service Provider is not responsible for procurement/approval of the Passenger’s visa / visa application fees/travel documents/immigration documents/customs documents. It is solely the Passenger’s responsibility to ensure that he/she has the relevant documents to clear customs and the Service Provider does not provide any assistance in this regard. If the Passenger is unable to clear customs, the Service Fee (and any Surcharge incurred) will still be due and payable to the Service Provider without any refund.

3.6 - Miscellaneous

3.6.1 - Buggy Services

Buggy services will usually be provided by the Service Provider (at a discretionary rate?). If however due to unforeseen circumstances (out of the Service Provider’s control) buggy services are unavailable for the Passenger’s particular flight, no refund/prorating of Service Fees will be offered.

3.6.2 - Porter Services

Porter services will be provided at a discretionary rate.  For health and safety reasons, 1 porter will be assigned to the maximum  of  4 luggages. If the Passenger(s) are carrying  more than 4 luggages, additional charges will apply.

3.6.3 - Lounge Usage

 The Service Provider is an  agent for the airport lounges and provide lounge usage to Passengers who opt for this paid service. The Service Provider is however unable to ensure that the requested lounge will be available and Passengers opting for this service will be assigned to an available lounge by the Service Provider.

 

4. PRICING & INCLUSIONS/EXCLUSION

Price quotations and price tables may change without notice until a booking is confirmed. If a material amendment is accepted to a booked Service the amended price will use the exchange rates and tariffs subsisting at the time of change and additional charges may be payable.

The base price quoted at the time of booking will include all knowable charges for the Service that has been booked.  If the Passenger directs the Greeter, the Driver, or FTB to change the booked Service, or if the Service commencement or Delivery timing is delayed due to the Passenger then Surcharges and/or Exigency Fees may apply.

Fees do not include foreign departure, security, port charges, parking fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax. Fees also do not include discretionary tips/gratuities to Representatives, Drivers or local guides; or passport and visa fees; or baggage or personal / travel insurance.

 

5. PAYMENT

A payment processing Transaction Fee will be added to the invoice upon payment.

5.1 - Exchange Rates

The amount charged by FTB will be the amount due in the currency used for the Reservation.  FTB do not have any prior knowledge of or any influence on the exchange rate and policies that are applied by the Passenger’s or Client’s bank or card merchant in determining the final charge made.

5.2 - Payment Terms

FTB may deduct all or part of payment due from the Client’s card, including Surcharges and/or Exigency Fees at any time up to three months after completion of Delivery. FTB will take reasonable steps to protect itself and its Service Provider from any delay in receiving payment for a completed Service. Such steps may include pre-authorizing the charge and verifying the card details and the card’s available credit limit.

If the Passenger’s card company does not authorize the transaction, the Client agrees to make immediate payment to FTB at the Client’s own cost by using a different card or payment method. The Passenger and Client agree that no payment properly payable and due to FTB from the Passenger or Client will be withheld by the Passenger or Client in respect of any claim or alleged claim by the Passenger or Client against FTB or its Service Provider howsoever arising and whether by way of set-off, counterclaim or otherwise.

If the Passenger or Client makes any unjustified charge back and/or dispute in payment, FTB may charge a US$100 penalty fee and may report unjustified chargebacks to ChargeBackProtection.org and/or any other similar organisations, which may have the effect of banning the cardholder from placing orders with any business that uses the services provided by ChargeBackProtection.org or similar organization. Examples of unjustified chargebacks are (i) if the cardholder issues an erroneous, frivolous, mistaken, false or unjustified complaint, (ii) if a the cardholder starts an unwarranted dispute with their card company, (iii) if the cardholder refuses to pay for a properly delivered Service and any charges thereto, (iv) if the cardholder refuses to pay properly due amendment, cancellation or no-show charges.

5.3 - Refunds

Refunds (exclusive of Transaction Fee) will be made provided that the Client or Passenger has paid in full and that the booking is eligible for refund. For a booking originally paid for by credit/charge card, any refund will automatically process to the original credit/charge card account that paid for the booking.

FTB undertakes to and will ensure that it and its Service Providers take reasonable steps to protect the Passenger’s or Client’s card and/or account and/or any other private and confidential details in FTB’s possession from misuse and misappropriation.

 

6. MODIFICATIONS, VARIATIONS, LATE BOOKINGS AND AMENDMENTS

6.1 - Modifications

The Service will commence upon the Meeting and ends when the Service Provider completes the Service. FTB and its Service Providers will endeavor to ensure Delivery at the time and place specified by the Passenger or in the Reservation, but the exact time and exact place of Delivery cannot be guaranteed and any deviations in this respect shall not be deemed to be a material breach of the Reservation between the parties and shall not be of the essence or constitute voiding of the Reservation.

6.2 - Variations and Late Bookings

If a Service is booked at short notice (i.e. within 8 hours), and/or a Reservation is amended within 3 hours of the Meeting time, or is varied during its performance then a Surcharge and/or Exigency Fees may be incurred by the Passenger. Additionally, any promotional discounts may be voided as a result. FTB and/or the Service Provider will notify the Passenger of the Surcharge and/or Exigency Fees as soon as reasonably possible.

Any Surcharge and/or Exigency Fees incurred before the Service commences will be billed and collected by FTB from the nominated credit/charge card. Any Surcharge and/or Exigency Fees incurred at commencement of or after the start of the Service will be billed retroactively at the published and normal rate by FTB to the nominated credit/charge card on record.

6.3 - Variations and Amendments

Surcharge and/or Exigency Fees may also include, but is not limited to:-

• voluntary amendments by the Passenger to the Service (eg. requesting stop offs, drop offs or asking the Driver or Representative to wait whilst they shop or similar);
• involuntary amendments (eg. flight being delayed by 4 hours or more, re-timed, rerouted or otherwise changed) to the Passenger’s arrival/departure timing;
• additional waiting or driving time;
• additional toll or parking charges;
• night surcharges; and
• other unanticipated costs.

If such Surcharge and/or Exigency Fees are incurred then the FTB/the Service Provider/Driver/Representative (if in knowledge of such information) will inform the Passenger forthwith that an additional charge is/will be payable; and will require the Passenger to sign a form accepting that additional charges is / will be due.

In the event that the Passenger is unable or unwilling to pay or consent to the Surcharge and/or Exigency Fees, then (i) the Service Provider may refuse to perform the Service or the requested Change to the Booked Service, and/or (ii) FTB may charge the Surcharge and/or Exigency Fees retroactively to the nominated credit/charge card.

 

7. MAJOR CHANGES AND CANCELLATIONS

7.1 - Policy

Major changes or cancellation received more  than 48 hours ahead of Service commencement time will not incur a penalty and will be refunded in full (exclusive of Transaction Fee).

Major change or cancellation received less than 48 hours ahead of Service commencement time will not be refunded, in full or in part (exclusive of Transaction Fee),  unless so determined by FTB and/or the Service Provider.

7.2 - Business Hours

A notification sent outside our Business Timing  will be deemed as received at 8 a.m. (GMT+8) on the next day of business.

 

8. COMPLAINTS AND DISPUTES

Any complaint or dispute regarding the supply/performance of a Service should be served to FTB  in writing by email within 7 days of the date of the booked Meeting time. To allow a proper and comprehensive investigation, the complaint/dispute should contain full details of the said complaint/dispute, failing which FTB will not entertain any refunds (wholly or part thereof). As the Service Provider may engage a range of sub-contractors  that services FTB and the Service Provider for short periods, a complaint/dispute received more than 7 days after the date of the Service, depending on the nature of the complaint/dispute, may be deemed by FTB as not investigatable.

 

9. DECLARATION

The Passenger(s) acknowledge that they have, or when booking shall be deemed to have, read, understood and accepted these Terms and Conditions.

The Passenger agrees not to carry any Prohibited Goods and to indemnify and to exclude FTB from any liability arising out of, in relation to or in connection with any illegal or prohibited action or behavior by the Passenger during the period of the Service.

The Client accepts that it is its responsibility to communicate these Terms and Conditions to the Passenger(s). Where the Client makes the Reservation, the Client acts as the agent for the Passenger(s) and the Client’s acceptance is considered to be the acceptance of the Passenger(s).

The Passenger and Client acknowledge that they have not entered into this Reservation relying upon any representation properly made by or on behalf of FTB and have not relied upon any correspondence, web content, written or verbal statement or sales literature issued by a third party independently or on behalf of FTB.

The Passenger and Client acknowledge that FTB has the right to terminate this Reservation between FTB and the Client and/or Passenger(s) for any reason, including any improper conduct of the Client and/or Passenger(s) and/or the Client and/or Passenger’s failure to comply with the terms and conditions herein. Such termination shall be with immediate effect and shall not affect any right to relief to which FTB and/or its Service Providers may be entitled, at law or in equity. Upon termination of this Agreement, all rights granted to the Client and/or Passenger(s) will terminate and revert to FTB.

The Client and Passenger acknowledge that these Terms and Conditions, subject to and together with any variation agreed in writing between FTB and the Client or Passenger, shall constitute the entire contract between FTB and the Client or Passenger and shall override or supersede any previous contract or arrangement between FTB and the Client or Passenger and in particular shall operate to the exclusion of any terms and conditions at any time imposed by the Client or Passenger in writing or verbally, and shall supersede any earlier version of these standard terms and conditions.

 

10. DISCLAIMER/LIMITATION OF LIABILITY/INDEMNITY

10.1 - Losses/Damages incurred

FTB accepts no responsibility for the cost, loss or damage to any luggage or property transported during the Service, howsoever such a loss or damage may be caused.

Under no circumstances will FTB or its agents, affiliates, Service Providers, suppliers, and/or distributors be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of the FTB web site(s), FTB booking systems or FTB Products or Services regardless of the form of action.

10.2 - FTB’s Liability

The full liability of FTB to the Passenger or Client under all and any circumstances including non-performance shall be limited to a sum equal to two times the charges paid to FTB by the Passenger or Client for the Service.

If FTB or Service Provider should be found liable for any loss, injury or damage which arises out of or is in any way connected with any of the herein described functions, FTB’s or Service Provider’s liability shall in no event exceed the maximum insurance cover held by FTB or Service Provider, whichever is the lesser.

10.3 - Force Majeure

FTB will not be liable for its or its Service Provider’s failure to perform obligations and/or any cost, loss or damage which results directly or indirectly from any cause or circumstance which is beyond FTB’s reasonable control. Without limiting the generality of the foregoing, the following (non-exhaustive) list of circumstances which shall be regarded as such: explosion, fog, flood, extreme weather, typhoons, cyclones, hurricanes, fire, epidemic, major road closures, state/diplomatic visits; war, hostilities, embargoes, blockades, invasions, riots.

10.4 - Indemnity

The Client and Passenger hereby agree to:-
i) INDEMNIFY FTB AND ITS SERVICE PROVIDER AGAINST ANY LOSSES/DAMAGES REASONABLY INCURRED IN CARRYING OUT THE SERVICE; AND
(ii) EXEMPT FTB AND ITS SERVICE PROVIDER FROM ANY LIABILITY ARISING OUT OF, IN CONNECTION TO OR IN RELATION TO ANY PENALTY, LOSS, DAMAGE, CLAIM, COST OR EXPENSE WHICH FTB OR ITS SERVICE PROVIDER MAY INCUR DIRECTLY OR INDIRECTLY AS A RESULT OF ANY BREACH OF THE TERMS AND CONDITIONS SET OUT HEREIN.

10.5 - Insurance

FTB STRONGLY RECOMMENDS THAT THE PASSENGER PURCHASE A COMPREHENSIVE TRAVEL INSURANCE POLICY PRIOR TO DEPARTURE COVERING CHARGES THE PASSENGER WILL INCUR IN THE EVENT OF DELAYS, CANCELLATIONS OR VOLUNTARY OR INVOLUNTARY CHANGES TO FLIGHTS & CHARGES ARISING, CHANGES IN AIRPORT CONDITIONS, EXTENDED DRIVING OR PROCESSING TIMES AND LOST OR DAMAGED BAGGAGE.

 

11. GOVERNING LAW

This Agreement and its performance shall be governed by and construed in accordance with the laws of Singapore and the Passenger and/or Client consent and submit to the exclusive jurisdiction of the courts of Singapore.

By using this site, you consent to our Privacy policy as set out below.

Note that this Privacy policy does not apply to our processing of collected information on behalf of, third party providers who may collect information from you and provide it to us. In this situation, we would merely act as a data processor and thus you should review applicable third party providers’ privacy policies before submitting your information to them.

We are not responsible for the data collection and use practices, Privacy policy or the use of cookies on other websites that you have accessed from and to the non-FTB websites that you may access from this website. We advise you to review the Privacy policy of such third parties before submitting personal data and information.

1.1       Collected Information

The information we collect (“Customer Data”) are as follows:
Personal Data:

• Personal information that links back to an individual such as your name, address, phone, email address, date of birth, gender, images, photographs, videos, closed circuit television (CCTV) footage and other personal information that can be used to identify you as an individual.
• Payment Information, including credit or debit card information, the name of cardholder, card number, billing address and expiry date.
• Travel information, including flight information and any other information relating to travel itinerary
• Health information, including any medical records or requests provided to FTB
• Technical information, including IP address

Statistical Information:
In addition, we gather aggregate statistical information about our Site and Users, such as IP addresses, browser software, operating system, pages viewed, number of sessions, unique visitors and so forth.

In some cases, FTB needs you to provide Customer Data in order for FTB to be able to carry out its services to you. Where it is not necessary, the field will be marked "optional" in the forms used to collect personal data. 

The failure to supply such Customer Data may result in (i) FTB being unable to provide you with the services and/or products requested; (ii) FTB being unable to update you on our latest products and/or launches; and/or (iii) your inability to enter or participate in contests, promotions or redemption activities organised by FTB.

Generally, FTB collects Customer Data, either directly from you or from your authorised representatives (i.e. persons whom you have authorised, persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties (e.g., your travel agent or our service provider), or from publicly available sources, through our website, mobile services, and other channels, in order to fulfil the following purposes, which include but are not limited to:

1.2       Use and/or Disclosure of Collected Information

We use your Customer Data strictly in relation to our marketing and promotional efforts, to statistically analyse site/application usage, determining travel patterns, to improve our content and service offerings and to customize FTB’s website content, layout and service specifically for you. We may use your Customer Data to investigate problems, resolve disputes and enforcing agreements between you and us.

We do not sell, rent, trade or exchange your personal data other than for legitimate purposes to administer our business, to provide you with quality service and to offer various products of services from FTB that may be of interest to you. We may generate reports and analysis based on the Customer Data but such reports and analysis would be strictly for use in internal analysis, monitoring and marketing decisions.

FTB may share the relevant payment information with banks and/or other relevant financial institutions in order to enable transactions to be completed. FTB does not maintain electronic or physical copies of your credit card information unless the User chooses to store such information within the website.

We use Statistical Information to help diagnose problems with and maintain our computer servers, to manage our website, and to enhance our website and services based on the usage pattern data we receive. We may generate reports and analysis based on the Statistical Information for internal analysis, monitoring and marketing decisions. We may provide Statistical Information to third parties but when we do so, we do not provide personally identifying information without your permission.

We reserve the right to disclose Customer Data to relevant authorities where we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be infringing or threatening to infringe, or who may otherwise be causing injury to or interference with, the title, rights, interests or property of FTB, our Users, customers, partners, other web site users or anyone else who could be harmed by such activities.

We also reserve the right to disclose Customer Data in response to a subpoena or other judicial order or when we reasonably believe that law, regulation or administrative order of any court, governmental or regulatory authority, requires such disclosure.

If we have reason to believe that a User is in breach of the Terms and Condition or any other agreement with us, we reserve the right to make public or otherwise disclose such User′s Customer Data in order to pursue our claim or prevent further injury to FTB’s website or others.

In addition to the required information sharing described above, we use the services of third party agents, such as email service providers and mail houses for the purpose of mailing materials to our patrons. These parties are contractually prohibited from using Customer Data for any purpose other than for the purpose specified in their respective contracts. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We do not permit the sale of Data to business units/entities not owned by, managed by, and/or affiliated with FTB for any use unrelated to our group operations or use of Data by third party for their own purposes.

Customer Data may additionally be transferred to FTB’s offices and appointed agents in Singapore or other countries in connection with FTB’s performance of the contract with you.

1.3       Tracking of usage

We use “cookies” to store specific information about you and track your visits to our Site(s). A “cookie” is a small amount of data that is sent to your browser and stored on your device′s hard drive when you access FTB’s Website. By using the FTB website, you consent to FTB’s use of cookies to collect and use your personal data in order to collect website usage data, and improve your online experience. This can include information about the way you use the website, your choice of internet browser, the type of device you are accessing it from, and where you are in the world.

In order to maintain data accuracy and ensure correct use of information; we employ commercially reasonable security methods to prevent unauthorised access.

You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will affect your ability to perform certain transactions, use certain functionality, and access certain content on our website.

FTB uses cookies on our websites for the following purposes:

• Technical 
  To enable the efficient working of the FTB website, including but not limited to: i) balancing website traffic to ensure all users receive consistent and reliable service; ii) limiting traffic to key parts of the website in order to maintain performance levels; and iii) storing the user’s acceptance of FTB’s Terms and Conditions and Privacy policy.
• Ease of use 
  Cookies are used to make navigation easier for you, including but not limited to: i) remembering your language and country selections and presenting relevant content; ii) keeping track of your account details when you have logged in; and iii) providing the most relevant and appropriate service(s) to you, where applicable
• Tracking 
  Cookies are used to gather statistics on how you navigate and transact on our websites, including but not limited to: i) gathering feedback on your satisfaction through a survey; and ii) gaining insight into how you navigate and transact on our websites so that improvements can be made to its usability.
• Marketing 
  Cookies are used to enable FTB to present appropriate messages to you, including but not limited to: i) allowing our websites to serve up different versions of a page for marketing purposes; ii) allowing third parties to display appropriate advertising and to track its effectiveness; and iii) displaying of relevant messages, which offer a selection of products based on your viewing behaviour on our websites and other selected websites.

Please note that on some pages of our website(s) you may notice that cookies have been set that are not related to FTB or our authorised service provider(s). When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customize their application to you. FTB does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check with these third party websites for more information about these cookies.

1.4       Security of Collected Information

No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your information, no Website or company, including FTB, can absolutely ensure or guarantee the security of any information you transmit to us and you do so at your own risk.

The nature of our business and our operations may require us to transfer your Customer Data to other group companies, properties, centres of operations, data centres, or service provider(s) that may be located in countries outside of your own for the purpose mentioned in this Privacy policy. Although the data protection and other laws of these various countries may vary, FTB will take appropriate steps to ensure that your Customer Data is protected and handled as described in this Privacy policy and in accordance with the Personal Data Protection Act 2012. Therefore, in addition to the implementation of this Statement and Policy, FTB will implement, where necessary appropriate measures, including contractual clauses, to secure the transfer of your Customer Data to recipients (which may be internal or external to FTB) located overseas.

1.5       Updates to Privacy policy

FTB will amend this Privacy Policy from time to time without notice, and the updated versions will be posted on FTB’s website and date stamped so that you are aware of when the Privacy policy was last updated. Subject to applicable laws, the English version of this Privacy policy will prevail over any version of this Privacy policy in another language. In the event of any inconsistency in interpretation between the English version and any translation of the Privacy policy, this Privacy Policy statement in English will prevail.

We welcome your continuous input regarding our Privacy policy or the services we provide to you. You may send us your comments and responses to support@fasttrackbooking.com

Last Updated 24 May 2018.